1. Delivery Area and Shipping Fees
Delivery is free throughout Taiwan.
2. Delivery Time
After placing an order, we will dispatch the product in the order of placement, with a delivery timeframe of approximately three business days. We also offer delivery at any time, during designated hours, and on Saturdays, Sundays, and national holidays.
3. Delivery Time
Delivery Time: Delivery will take approximately seven business days after the order is placed.
4. Signature Instructions
When placing an order, please provide an address and contact number where you can sign for the product.
Upon receipt, please inspect the product to ensure that the packaging is intact, the product type and quantity match the order details, and that the shopping list is complete. We do not offer unpacking the product for inspection before signing for it. If the seal on the outer box is damaged or torn, you have the right to refuse delivery.
However, if the seal is intact or if there are missing items after unpacking, please contact our 24-hour online customer service and keep the package in its original condition.
If you are unable to sign for the product in person, please entrust someone else to sign for it and strictly follow the instructions in the second section. The courier is only responsible for delivering the goods to the address specified on the delivery note. This address can be signed for by anyone, such as at the counter, and delivery to the designated person is not guaranteed.
For safety reasons, your address and phone number cannot be modified after your order is confirmed. Please ensure that you enter the correct address and phone number when placing your order. We apologize for the inconvenience.
Starting today, orders that cannot be delivered due to insufficient information will be held by the courier for 5 days. We will notify you by email. Please reply to the email in your inbox or contact customer service. Orders that have not received a response after 5 days will be returned to our warehouse and refunded. We apologize for any inconvenience this may cause.
5. Returns and Refunds
1. If the product you ordered is defective, you may request a full refund.
2. Return and refund methods and conditions are detailed on the product sales page and the relevant pages in the ordering process.
3. All returned products, including the product, gifts, accessories, packaging, and all accompanying documents or materials, must be intact and in their original condition at the time of shipment. If you have a physical invoice, it must be returned along with a signed discount note and other required documentation as required by applicable laws. Otherwise, this website may refuse to accept your return or refund request.
4. You understand and agree that if a refund is required due to your request for a return or exchange, or if we are unable to accept all or part of your order, or if the contract is terminated or becomes invalid for any reason, we may process the invoice, discount note, and other required documentation as required by applicable laws on your behalf.
6. Shipping FAQs
Q1: Can I specify a delivery time when placing an order?
A1: Delivery times vary depending on the "Shipping Company" specified in the order shipping information. Black Cat Delivery: You can choose to have your delivery service delivered during designated time periods (before 13:00 PM and between 2:00 PM and 6:00 PM), excluding Sundays.
Q2: How can I file a complaint with the courier?
A2: The "Transporter" option in the order's shipping information corresponds to a specific courier. Customers can contact Black Cat's local service hotline: 412-8888 (For mobile phones, add 02).
Q3: How long does delivery take?
A3: Normally, delivery is expected within approximately 7 business days from the order's shipment date (excluding Sundays).
Q4: What precautions should be taken when signing for and inspecting the goods?
A4: Please ensure the outer packaging is intact. The recipient may refuse to accept goods if the outer packaging is damaged.
Q5: Do I need to provide identification upon receiving the goods?
A5: No. Black Cat couriers only deliver goods to the address specified on the delivery note. Anyone can sign for the goods at that address, such as a counter. Delivery to the designated person is not guaranteed.
Q6: What should I do if someone else has signed for the goods?
A6: If this happens, please contact the courier listed in the "Shipping Company" section of your order. Please contact Black Cat's local customer service hotline: 412-8888 (For mobile phones, add 02).
Q7: How can I check the delivery status of our partner?
A7: Please contact the courier listed in the "Shipping Company" section of your order. Black Cat can track the status of your shipment via www.t-cat.com.tw.
If you have any questions about specific terms and delivery, please email us at service@[email protected]. Our customer service team will respond 24/7.